Specialist Dublin-based Experience Management agency W5, has been awarded a 2021 Judges' Choice award in Innovation in the Confirmit ACE (Achievement in Customer Excellence) Awards for its creative approach in building a world-class Voice of Customer insights programme for Jameson Distillery Bow St., the original home of Jameson - awarded World's Leading Distillery Tour over the last three years by the World Travel Awards.
In 2001 W5 was the first company in Ireland to specialise in measuring the voice of the customer and generating customer insights and understanding. The agency and the brand have grown to cover all aspects of customer experience management and advice. From CX strategy, design and build to implementation and measurement.