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W5 - News

Customer Experience

May 31, 2016

Does your customer experience deliver on your brand promise?

June is always exam time. So, if we were to test the performance of customer experience in Ireland, it’s probably fair to say that those involved here would get a collective B+, with a note about ‘room for improvement’!

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Customer Experience

May 18, 2016

Two W5 clients are shortlisted for All Ireland Marketing (AIM) awards in Customer Experience category

Two W5 clients are shortlisted for All Ireland Marketing (AIM) awards 2016 in the Customer Experience category.

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Voice of the customer

May 8, 2016

Why you need an intelligent Voice of the Customer Programme

“If I had known being nicer to our customers was going to work so well I would have done it years ago.” Michael O Leary, Ryanair

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Voice of the customer

March 8, 2016

W5 wins global voice of the customer award for second year

Clare Kavanagh (W5) and Liam O Sullivan (Gas Networks Ireland) with their Achievement in Customer Excellence awards

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