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W5 wins global voice of the customer award for second year

Clare Kavanagh (W5) and Liam O Sullivan (Gas Networks Ireland) with their Achievement in Customer Excellence awards

W5 have been named as the 2016 Judges Choice winner of the Confirmit ACE (Achievement in Customer Excellence) Award for Insight through a Market Research Agency. This is the second year that W5 has won at the Confirmit awards. W5 won two ACE awards in 2015 for their work with GNI and AIB.

The Judges Choice award recognises the “Best of the Best” and as such is a strong validation of W5’s outstanding performance in partnering with clients to develop customer feedback processes and support client’s commitment to customer excellence and loyalty.

Henning Hansen, President and CEO of Confirmit said:

“W5 has consistently impressed us with its focus on results and commitment to helping their clients to create a customer-centric organisation. We are proud to be W5’s trusted partner in their endeavours.”

W5 earned this prestigious Confirmit ACE Award based on their work with Gas Networks Ireland’s Customer Experience Measurement and Insight Programme.

Clare Kavanagh of W5 said:

“We are delighted and very proud of this award. We have enjoyed a long, productive working relationship with the Gas Networks team since 2007, and we have recently been appointed to provide the Customer Experience Measurement and Insight Programme for them until 2020. We are excited about the plans for the future and look forward to supporting Gas Networks Ireland as they continue to rightly prioritise customer experience in their business strategy.”

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