In partnership with the CXPA Ireland, we're running our third annual research survey on the state of Customer Experience (CX) in Ireland.
The consumer landscape has changed significantly in the last 2 to 3 years. Customers’ needs and desires along with how they wish to communicate with organisations and brands are continually evolving.
What are the priorities for organisations to embed customer centricity in decision-making? How are these changing and what challenges need to be tackled?