Hear the key findings from our recent CXPA Survey exploring the state of Customer Experience Management in Ireland. This 45 minute webinar was broadcast on Wednesday 20th May 2020 at 11:00am, and includes a follow up discussion with senior CX practitioners - Thomas Reby (Head of Product Support for EMEA & LATAM Google)and Lorraine Peters (Head of Customer Experience - Business Transformation with Permanent TSB).