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Can you measure the ROI from your CX programme?

Realising value, and being able to show it, is critical for all Customer Experience programmes. At a recent CXPA webinar, Clare Kavanagh MD of W5, shared some easy tips on measuring and communicating Return On Investment (ROI). Contact us if you’d like to learn more.

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Get in touch with the W5 team about customer experience management or chat with us online.